We are pumping orders out as fast as we can, all orders are processed within 48 hours max after payment.
FAQs
Do you charge tax?
You may or may not be required to pay sales tax based on where you live. When you get to the checkout screen, it will tell you whether tax is owed for your order. Dealer, government, and non-profit customers must provide a copy of their tax certificate to avoid these charges. International customers may have export taxes or customs duties added to their orders.
How do you ship?
We use UPS and FedEx system to ship our products. We will try to ship your order by the shipper you prefer but reserve the right to change shipping methods to lower your cost or to comply with shipping regulations. 2nd Day or Next Day Shipping is available. Please use a physical address for all non-postal options.
Reload Powder will be charged a $35.00 hazardous materials fee if shipped by 2nd Day or Next Day Air.
Overweight Items and Packages: Overweight Package Changes – Due to a recent change in shipping policies from both FedEX and UPS, packages shipping over 50lbs will incur a $12.00 Surcharge.
How accurate are the expected dates for items that are on order?
Date estimates concerning certain arrival dates for items are based on the historical shipping data for each specific manufacturer. Please keep in mind that these dates are estimates and that they may not always be accurate due to unforeseen circumstances.
Can I ask for specific packaging?
If you have a specific packaging request we will do our best to accommodate your packaging preference. Please contact customer service via the website live chat or email to make these requests.
Is inventory always up to date?
Our inventory is up to date and ready to ship. Any out of stock items will be automatically removed from our store.
When are items expected back in stock? Can I place a backorder?
Restocking is continually in process, but acquiring certain products can present challenges. We genuinely appreciate your patience. No backorders at this time.
Why does my order status say pending?
Order pending means payment hasn’t been completed by the customer. Contact us via the website live chat or email for our payment info after placing order.
How do I know if my order was accepted?
You will receive an automated email once your order has been confirmed.
– Upon successful check out an automatically generated email is sent with a copy of the sales receipt.
– Please ensure that your email address is entered correctly.
– A second email with the tracking number will be sent once your order has been shipped.
What happens if there is a problem with my order?
If there is a problem with your order on your end please call or email the store. If there is a problem with your order here at our facility you will be contacted by email.